Warranty of Goods/Services
1. All our goods/services will serve their intended functions.
Prices
2. All our prices are nett. No discounts will be given unless during monthly promotions.
Delivery services
3. View our delivery policy here.
Payment Processing
4. We only accept ENETS, VISA, MASTERCARD payments. For other modes of payment, please contact us at our service hotline.
5. We ensure accuracy in our billing as all our transactions are automatically processed.
Cancellation of Orders
6. We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
7. We will not entertain any cancellations once the order is confirmed and submitted by the customer.
Confirmation of Orders
8. We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
Exchange & Refunds
9. All our goods sold are non-exchangeable and non-refundable.
Feedback
10. We welcome your feedback. Should you feel dissatisfied with any of our goods or
services, please contact us at Tel: 6753 9065, Email: enquiry@treehouse.com.sg
Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if
they are not satisfied with the resolution of the complaint. Complaints can be referred to
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
Monday, 6 February, 2012
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